Purchase Info

Domestic Shipping [United States and the Dominican Republic]:

• Orders are typically processed within 1-2 business days.
• Orders that are made to order or have a longer processing time will be specify in the product information page.

International Shipping:

• We ship worldwide to most countries.
• International shipping rates and delivery times vary based on destination.
• Orders are processed within 1-3 business days.
• Please note that customs duties and taxes may apply upon delivery, depending on your country’s regulations. These charges are the responsibility of the customer.

Order Tracking:

• Once your order is dispatched, you will receive a confirmation email with a tracking number.
• You can track your order status in real-time through our website or by using the tracking number provided.
• Shipping Partners:
• We partner with trusted carriers to ensure safe and reliable delivery of your orders. UPS, FedEx, and DHL.

Customer Support:

• Our customer support team is available to assist you with any shipping-related inquiries or concerns. Please contact us at info@leblancstudios.com for assistance.

Returns and Exchange Policy
Returns:

• You may return unworn, unwashed, and undamaged items within 14 days of receiving your order.
• To initiate a return, please contact our customer support team at info@leblancstudios.com] to request a Return Authorization (RA) number.
• Once approved, securely package your items with the RA number clearly marked on the package.
• Return shipping costs are the responsibility of the customer unless the return is due to a fault or error on our part.

Exchanges:

• We offer exchanges for a different size, color, or alternative item of equal or lesser value, subject to availability.
• To initiate an exchange, please contact our customer support team at info@leblancstudios.com to request an Exchange Authorization (EA) number.
• Once approved, securely package your items with the EA number clearly marked on the package.
• Exchange shipping costs are the responsibility of the customer unless the exchange is due to a fault or error on our part.

Refunds:

• Refunds will be processed within 5-7 business days of receiving your returned items.
• Refunds will be issued to the original payment method used for the purchase.

Conditions:

• Items must be returned in their original packaging with all tags attached.
• Final sale items, personalized items, and gift cards are not eligible for returns or exchanges.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately at info@leblancstudios.com with photos of the issue.
• We will gladly arrange for a replacement or provide a full refund, including return shipping costs.

International Returns:

• International customers are responsible for return shipping costs and any customs fees or taxes associated with returning items.